FAQs

How can I contact customer support if I have further questions?

You can reach our sales team via email/phone during business hours. We are here to assist you with any inquiries or concern you may have. Please refer to contact page. Lire la réponse complète

Are your facilities certified for food safety and quality management?

Our facilities are certified to meet international standards, and we conduct regular quality inspections to ensure consistency and safety. We are certified FSSC 22000 and IFS. Lire la réponse complète

Are there any storage or handling recommendations for your products?

Yes, we provide storage and handling recommendations for our products to ensure their quality and shelf life. Please refer to the product technical data sheets that are available for download... Lire la réponse complète

Do you offer tailor-made solutions or contract manufacturing services?

We offer the possibility of manufacturing tailor-made solutions according to your standards and requirements, within the technical limits of our internal process. To ensure the success of your project, we... Lire la réponse complète

What is the lead time for order fulfillment?

Our lead time varies depending on the product, order quantity and the destination. Please consult with our sales team for specific lead time estimates for your order. Lire la réponse complète

How can I place an order within your company?

To place an order, you can send an email via the form on the contact page. Lire la réponse complète

What is the difference between fresh fruit/dried fruit juice concentrates?

Dried-fruit juice concentrates are made by rehydrating dried fruits and then processing them to remove most of the water content. This results in a concentrated form of juice with a... Lire la réponse complète

Are additives or chemicals involved in the production process?

The entire process is natural. We only add enzymes (pectinase) in Prune Juice Concentrate and Fig Juice Concentrate in order to maintain them liquid. Lire la réponse complète

Where can I find the product technical specifications?

The technical specifications are available on each product page. You can directly download them from there. Lire la réponse complète

How do you ensure the quality of your products?

We maintain stringent quality control measures throughout our manufacturing process. Our facilities are certified to meet international standards, and we conduct regular quality inspections to ensure consistency and safety. We... Lire la réponse complète

Do you ship internationally?

Yes, we are pleased to offer international shipping. We have partnered with reliable logistics providers to ensure that our product reach you safely and efficiently, no matter where you are... Lire la réponse complète

What is your minimum order quantity (MOQ)?

We are flexible regarding volumes. Our MOQ starts with one pallet. Lire la réponse complète

Are your products organic or do you offer organic options?

Our Juice Concentrates and Purees are available in organic and conventional grade. On top of that, we have other certifications such as Halal and Kosher. Lire la réponse complète

Are your packaging aseptic

We do not work with aseptic packaging but we process hot fill to avoid contamination. Lire la réponse complète

What are your packaging options?

We offer a variety of packaging options. Juice concentrates: 25 kg Bag-in Box, 200-270kg metallic drums, 1250kg totes, bulk containers.Purees: 20 kg Bag-in-Box, 200-250 kg metallic drums. Lire la réponse complète